CSR by the Numbers
*https://www.bls.gov/
FOR job CANDIDATES
Is Customer Service the Right Career for You?
Though a customer service job may not require a college degree, it does demand a special temperament and skill set. This is where Milliner’s more personal approach can make a real difference.
- Patience
- Communication skills
- Clarity
- Active Listening
- Critical Thinking/Problem Solving
- Friendliness
- Empathy
The Hard Truth on Soft Skills
A typical job application will provide information on education, certifications, and experience. But to accurately gauge essential “soft skills,” you need more. More conversation. More understanding. More personal interaction. LinkedIn and job apps can’t deliver this. We do.
FOR EMPLOYErs
Help Us Help You.
Our goal is to find the right person for the right job. To that end, we ask a lot of questions to gain an understanding of the position, the company, and what defines a successful employee.
For Customer Service Representatives, we’ll want to know:
- Type and length of training
- CRM system
- Technologies (Bots, etc)
- Desired experience and product/service insight
Specific skills, such as bilingual
Types of Customer Service Positions
- Customer Services Representative
- Call Center Management
- Retention Specialist
- Technical Support Representative
- Customer Success Management
- Client Relations Specialist
- Claims Specialist
- Help Desk
Small Business, Big Talent: What Really Helps Small Companies Compete for Top Candidates
At Milliner Talent Solutions, we work with a lot of small and mid-sized businesses across Indiana,
Temporary Staffing: A Strategic Advantage in Today’s Market
When many people hear the word “temporary staffing,” they still picture short-term, stopgap solutions, a warm
The right job is waiting for you.
