CSR by the Numbers
*https://www.bls.gov/
FOR job CANDIDATES
Is Customer Service the Right Career for You?
Though a customer service job may not require a college degree, it does demand a special temperament and skill set. This is where Milliner’s more personal approach can make a real difference.
- Patience
- Communication skills
- Clarity
- Active Listening
- Critical Thinking/Problem Solving
- Friendliness
- Empathy
The Hard Truth on Soft Skills
A typical job application will provide information on education, certifications, and experience. But to accurately gauge essential “soft skills,” you need more. More conversation. More understanding. More personal interaction. LinkedIn and job apps can’t deliver this. We do.
FOR EMPLOYErs
Help Us Help You.
Our goal is to find the right person for the right job. To that end, we ask a lot of questions to gain an understanding of the position, the company, and what defines a successful employee.
For Customer Service Representatives, we’ll want to know:
- Type and length of training
- CRM system
- Technologies (Bots, etc)
- Desired experience and product/service insight
Specific skills, such as bilingual
Types of Customer Service Positions
- Customer Services Representative
- Call Center Management
- Retention Specialist
- Technical Support Representative
- Customer Success Management
- Client Relations Specialist
- Claims Specialist
- Help Desk
We just changed our name to Milliner Talent Solutions! Here’s why.
There’s a lot to a name. After 17 successful years in the recruitment industry, we’ve changed
Ten Must-Do’s for Creating an Impactful Resume
A well-crafted resume is your ticket to landing interviews and, ultimately, your dream job. In a
The right job is waiting for you.
